Payment policy:

• When placing a reservation, only credit/ debit card can be used. We accept the following payment method: credit card, Visa and Mastercard.
• No fee is applied for payment made by any card type.
• You will receive a confirmation e-mail when your payment has been successfully completed.

• A confirmation email will be sent to you after your payment has been successful. Please contact us at reservation@crazyhouse.com.vn in case you didn’t receive the confirmation within 24 hours or you provided the wrong email address.

• Any cancellation which is made prior to 72 hours of check-in date will be accepted and we will refund the money to your account after the deduction of transaction fee.

Check-in and check-out policy:

• Check-in: from 14:00. It is recommended that you notify our reservations team of your expected arrival time. 
• Check-out: no later than 12:00
• Early check-in: subject to room availability.

Late check-out policy:

• Late check-out is subject to room availability.
• 12:00 to 17:00 check out: 50% room rate surcharge
• After 17:00 check-out: 100% room rate surcharge

Children policy:

• Children under 8-year old: free of charge
• Children from 8-year old to under 12-year old: surcharge 150,000 VND/person/room/night

Cancellation policy:

• Any cancellation which is made prior to 72 hours of check-in date will be free of charge.
• Any cancellation received within 72 hours of the arrival date will incur the first night charge.
• All cancellations must be confirmed by email.
• Failure to arrive at the hotel will be considered as a No-show and will incur the first night charge.